Hello Kenny, I’m sorry to learn that your experience was not positive.
#DECLUTTER WEBSITE REVIEWS FULL#
Their customer service might as well be illeterate unpaid highschool interns along with a warehouse full of blind workers. Seriously don't bother with these people. So happy ending to a really annoying story. Finally after fighting for 2 weeks I got my missing money. I of course wanted to swear horrible things on these people at this point so I reached out 3 more times and had to go as far as threatening to go to the BBB if it wasn't resolved. This pissed me right off cause how are you gonna admit to shorting me and then create another problem and having the audacity to pay me for the additional controller rather than paying me the correct value of my Xbox with said controller. Instead of correcting the whole issue in the first place and valuing my Xbox correctly. Which is the price when selling a controller. They sent me $9 for the missing controller. Now here's the fun part, after reaching out probably 5 additional times they admitted there was another controller and would send me my missing payment. I continued going back and forth with them stating how could they have missed a controller when they literally gave me credit for the games that were in the same box I sent. I then did that, that's when I thought I was getting shorted and scammed like similar people have said in their reviews. I reached out, got hit with the worst customer service ever and told to accept their "revised" prices and they'd send an additional for the missing item. Immediately I got hit with the "xbox is missing controller" thus decreasing my Xbox value by $30. I packed up everything into 2 separate boxes which they said was fine then sent it on its way. I was trying to sell my old Xbox along with an EXTRA controller and games. I came to this site after being referred by multiple articles, etc. I'm beyond disappointed with this service and should've read reviews for it before hand. Thank you for sending your item to us, we appreciate your custom and we do hope that this does not deter you from using our services again in the future. Please accept our sincerest apologies for any inconvenience this may have caused. Unfortunately, if the items you are trying to sell do not come up, this means that we are not looking to buy the items at this time. You can check to see if we buy the items you have by searching for them on the selling option on our website. This is mainly based on supply and demand at the time of selling however, we do have to take into consideration additional costs incurred such as the refurbishment of devices and processing costs. They are driven by a number of sources and algorithms which allow us to offer a live and competitive price for items entered into the basket. Our buying prices are calculated with numerous factors in mind. When sending or selling your items to us, you will need to scan the items and this means that you need the UPC in order to scan and send items to us. Hello Brian, I’m sorry to learn that your experience was not positive.
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